UGM Quality Management Systems Policy

We ensure that all our employees know the mission and vision of UGM and that we move towards common goals together. We also share our mission and vision with our business partners and customers to make our company values known.

• Our Quality Management System portfolio includes ISO 9001 Quality Management System, 14001 Environmental Management System, 27001 Information Security Management System, 27701 Personal Data Management System, 10002 Customer Satisfaction Management System, 31000 Risk Management System, 45001 Occupational Health and Safety Management System, 37001 Anti-Corruption Management System, We ensure that 37301 Conformity Management System, 37101 Sustainable Development Management System, 22301 Business Continuity Management System, 28000 Supply Chain Security Management System, 50001 Energy Management System standards are documented, certified and continuously improved to fulfill their requirements.
• We ensure the transformation of Quality Management System awareness into a corporate culture, support long-term goals, sustainable outputs, and stakeholder requirements, and ensure the participation of all stakeholders in this culture.
• To implement a robust management system, we ensure continuous improvement of all business processes, process-based and risk-oriented thinking, and encourage management with targets.
• We ensure that the needs and expectations of all our employees, related parties, and business partners align with the compliance obligations binding our company.
• All of our customers are equally important to us. We evaluate all complaints and requests received from our customers with an objective approach.
• We prioritize increasing customer and employee satisfaction; we consult with employees and employee representatives designated by employees in this direction; we ensure employee participation in management.
• We make special efforts to regularly measure energy performance and efficiency, procure energy-efficient products, services, and technologies to increase and sustain energy efficiency, and support designs with high energy performance.
• By internalizing the information security culture, we aim to effectively manage all information assets of our company and our stakeholders, protect the confidentiality and integrity of information, ensure accessibility to this information within the scope of authorizations, effectively respond to information security breaches incidents, and prevent the recurrence of breach incidents, and increase the competencies of our employees in the field of information security in this direction. We assure our internal and external stakeholders of information security.
• As stipulated by the "Occupational Health and Safety Law," we prevent occupational accidents and deterioration of general health and eliminate hazards by providing a safe and healthy working environment. In line with technological advances, we produce and implement projects to manage risks and opportunities in this field.
• With an environmentalist approach that observes the "Life Cycle" approach, we ensure that we control the environmental impact of our activities, reduce pollution at its source, use environmentally friendly products that can be recycled, and improve the environmental awareness of our employees and stakeholders.
• Based on the total quality philosophy, we conduct self-assessments in a team spirit to achieve the general goals of the company and the specific goals of the units affiliated with the company. We review our business processes within this framework and determine approaches to improve our company's performance.
• Every foreign trade transaction we make is important to us. Our priorities in developing our employees, customer relations, and behavior are mutual trust, respect, reputation, and honesty, as stipulated by ethical rules.
• With a continuous improvement approach, we strive to improve the efficiency of all our processes to a level that will enable our company to compete internationally.
• By managing Quality Management Systems in an integrated manner, we work with all our strength to become an exemplary-leading organization at the international level in the customs brokerage and logistics services sector.