BackThe Customer Churn Investigation and Prevention Committee was established within UGM to develop projects, proposals, and recommendations aimed at turning negative customer experiences into positive outcomes, learning from our mistakes and errors to protect our target customers and prevent customer churn, implement them in accordance with approvals, and, while fulfilling this responsibility, contribute to the personal and leadership development of company employees, in accordance with the following policies outlined in the policy manual.
a) Policy Book Section 4: Our Customers
1) We establish professional relationships with our customers and develop our processes according to their needs.
2) We provide our customers with services that can be monitored in real time, are measurable, and create added value.
3) Our goal is absolute customer satisfaction.
4) We ensure information security.
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