Customer Satisfaction Survey

* Attitude and behavior of our customer representative

Perfect

Very Good

Good

Middle

Inadequate

* Our speed in answering your questions and communication

Perfect

Very Good

Good

Middle

Inadequate

* Accurate and timely finalization of your instructions

Perfect

Very Good

Good

Middle

Inadequate

* Speed of delivery of the necessary documents

Perfect

Very Good

Good

Middle

Inadequate

* Your ease of access to company executive

Perfect

Very Good

Good

Middle

Inadequate

* Would you recommend us to others?

Perfect

Very Good

Good

Middle

Inadequate

* Adequacy of the frequency of our visits/meetings

Perfect

Very Good

Good

Middle

Inadequate

* Our service quality.

Perfect

Very Good

Good

Middle

Inadequate

* Your website provides information about all the services you offer

Perfect

Very Good

Good

Middle

Inadequate

* Training, Announcements, Events and Notifications reach me

Perfect

Very Good

Good

Middle

Inadequate

* Taking into consideration the suggestions/complaints I convey about the service I receive

Perfect

Very Good

Good

Middle

Inadequate

* Are you aware of UGM's work within the scope of Sustainability?

Yes

No

Are you aware of UGM's work on sustainability? Activities carried out in the name of sustainability at UGM:

Studies carried out for sustainability at UGM:

* Our speed in answering your questions and communication

Yes

No

* UGM is a member of the Global Compact Signatories Association and UN Global Compact, which leads the business world to achieve Sustainable Development Goals

Yes

No

* DGMM has Zero Waste Certificate

Yes

No

* UGM Supplier has Sustainability Assessment Certificate

Yes

No

* UGM has Greencheck Green Control Certificate and verifies its work on environmental awareness and green commitments

Yes

No

* * UGM's Corporate Rating Score is 9.38.

Yes

No

* UGM has ISO 22301:2019 Business Continuity Management System Certificate

Yes

No

* UGM has ISO 14001:2015 Environmental Management System Certificate

Yes

No

* UGM 31000:2018 Risk Management System Certified

Yes

No

* UGM has ISO 9001:2015 Quality Management System Certificate

Yes

No

* UGM ISO 27001:2013 Information Security Management System Certificate

Yes

No

* UGM has ISO 45001: 2018 Occupational Health and Safety Management System Certificate

Yes

No

* UGM has ISO 37001:2016 Anti-Corruption Management System Certificate

Yes

No

* UGM has ISO 10002: 2018 Customer Satisfaction Management System Certificate

Yes

No

* UGM ISO 28000:2007 Supply Chain Security Management System Certificate

Yes

No

* UGM has ISO 50001: 2018 Energy Management System Certificate

Yes

No

* UGM ISO 37301:2021 Compliance Management System Certificate

Yes

No

* UGM ISO 27701:2019 Personal Data Management System Certificate

Yes

No

How can we be more useful to you with services that create added value?

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