Training Time: 1 day
Training Content:
Parties in Logistics Management
Mutual Expectations in the Logistics Sector
Product and Service Differences
Integrated Logistics Service Management
Customers' Logistics Service Purchase Process
- Logistics Common Selection Criteria in Supply Chain Management
- Customers' Perceptions of Logistics Services
- Basic Components of Logistics Service Quality
- Customer Relations in the Logistics Industry
- Customer Needs and Logistics Service Presentations
- Key Performance Indicators (KPIs) in the Logistics Sector
Logistics & Transportation Contracts and Operational Risks
- Service level agreements (SLA)
- Determination of Service Levels and Risks
- Logistics warehouse & warehouse contracts
- Domestic transportation and distribution contracts
- International transport (road, air, sea, railway) contracts
Negotiation Management in the Corporate Market
- Negotiation Management
- Negotiation Process and Strategy Creation
- Pre-Negotiation Preparations and Negotiation Planning
- Negotiation Process and Planning
- Bargaining Table
- Bargaining Tactics and Strategies
- Post-Negotiation Status Assessment
- Bargaining and Ethics
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