Our Import Department is specialized in organizing and providing services on a sectoral basis to better serve our customers and to understand the requirements in the sector in which our customers operate. The sectors in which we serve our customers with our expert staff are listed below.
Our company works with customer representative system in order to accurately determine differentiated customer needs and to communicate with them better and continuously. Our customer representatives are competent, dynamic staff trained with a system of expertise. Our expert staffs, who knows the importance of speed as well as the correct foreign trade and customs operations, analyzes all import processes and the case works encountered and manages and finalizes the process correctly with a solution-oriented approach together with the relevant departments by taking the necessary initiatives. Each transaction is regularly inspected and approved separately by controllers expert in their fields. In the whole process, the regulatory department provides professional support to the operational process.
Our Import Department follows applications for any pre-permits (Registration Certificate, TSE, CE, Permit of Provincial Directorate of Agriculture, Import License, İŞGÜM, etc.) which must be obtained before import procedures and in person obtain permits and documents from the relevant authorities. As a reflection of the principles of transparency and honesty in our work during the follow-up of processes, all processes are measured regularly with KPI (Key Performance Indexes) previously agreed with our customers, and the results are shared electronically via the portal.
Reports of all our operations are actively and systematically prepared and transmitted automatically in the periods requested to be submitted in order to facilitate our customer's operation follow-up. Depending on the requirements of our companies, different report works are also carried out and shared in the form of "tailor- made" works.